The process of closing a Payoneer account is not as easy as pressing a delete button. The self-service switch is not hidden in the settings menu: you have to go to Payoneer Support Center and request a closure.
Once you have finished your use of Payoneer and want to close your account, you will find out how the procedure, what you must listen to beforehand and what occurs to your cash and information after you have actually done.
What to Check First Before You Start
If you have a question about logging out, there is no undoing this step; make sure to confirm a few things before you start.
- Withdraw all remaining funds. Your balance on the Payoneer card or account is not returned if you close your account.
- Resolve pending transactions. Payoneer will not accept a request to close the Account until all transactions are settled.
- Payoneer payouts may not be impacted if you are connected with any platforms you utilize it with, like Fiverr, Upwork, Amazon, or even Airbnb, so keep it disconnected.
- Save any records you need. When your account is closed, you will not be able to view your transaction history.
How to Delete Your Payoneer Account: Step-by-Step
- Log in to your Payoneer account at payoneer.com using your username and password.
- Hover over the “Help” tab in the top right corner of the screen.
- Select “Support Center” from the dropdown menu.
- Search for “Close/Reopen Account” or look for the account closure option within the support topics.
- Choose “I want to close my account.”
- Click “Contact Us” to open the closure request form.
- Fill out the form, including your reason for closing (this part is usually optional but can speed up processing).
- Click “Submit.”
Once you submit the request, the Payoneer team will evaluate it. Usually, the account is closed without any further discussion, but it may be contacted by the support staff if they require additional information.
What Happens After You Submit the Request
When your closure request has passed:
- You will receive a confirmation to the email address linked to your account.
- This is done at closing time and any balance left over will be lost, hence the phrase “before” when used in the context of this step.
- All available sources of financing associated with your account will be unavailable after you close your account.
- Payoneer own support documentation says that you will not be able to register a new account with the same email address.
Is it possible to open a closed Payoneer account?
No. An account terminated will not be reopened. In case you want to use Payoneer again, you will need to register for a new account.
If you had a funding source (a company that pays you via Payoneer) in your previous account and want to receive payment from them again in the future, you will need to create a new account first, and then contact Payoneer support team to reconnect the relationship.
What About Your Personal Data?
Payoneer does not delete any data about the account holder when he/she closes his/her account. Payoneer is a regulated financial services company and has obligations to keep certain data for a period of time, as required by legal obligations and ANTI Money laundering (AML) and Fraud Prevention (CFP) requirements.
You can also provide a special request for the deletion of personal data, by using the “Contact us” link in the Support Center of Payoneer. This is a separate request from the closing of the account.
Frequently Asked Questions
Is there a direct “delete account” button in the Payoneer app or website?
No. There is no option to delete Payoneer. A closure request must be made in the Support Center.
Will I lose my remaining balance if I close my account?
Yes. All the money deposited in your payoneer account or card, except the amount you withdraw, will be lost when you close your account.
Can I use the same email to open a new Payoneer account later?
No, the Payoneer official support document says, you won’t be able to create a new account with the same email ID if the previous account is closed.
How long does it take to close a Payoneer account?
The majority of closure requests are fulfilled in a matter of days, a few of which may be business days, depending on the need for Payoneer team to obtain additional information from you.
Can I close my account if I have pending transactions?
No, you must cancel and/or complete any outstanding transactions prior to the closure request.
Will closing my account delete all my data immediately?
Not necessarily. To comply with the laws and regulations, Payoneer reserves to keep some of the information even after the account has been closed. They make it possible to request the deletion of personal data via their Support Center in separate requests.
